Q.1: When we press in print icon for the printing a report using the second
print button, the print out is cut on the left side of the report?
Ans. You need to use “Legal size” paper for printing, as the size of the report does not fit on “A4” size paper.
Q.2: On report form, when we press Button to view the result, it shows a message “physical Database not found”.
Ans: It is due to non-existence of some link files (.dll) in your operating
system. These files need to be re-installed for using the print option. One
option is to install “Crystal Report 8” developed by Seagate company. Another
option is to reinstall the latest version of the application (RCPS version 3.1)
from the CD. This would uninstall the your existing application alongwith your
database (if any) as well. Your database resides in a file called
“Invoicebill.mdb” in the folder RCPS10. This may be copied and saved at another
location to protect it from being uninstalled. After re-installing the software
(RCPS10), this database file may be pasted in the newly created folder. Your
data will thus remain intact.
Q.3: At some systems the application shows the report, but does not print it?
Ans. It is due to non-existence of some link files (.dll) in your operating
system. Please follow the procedure specified above (Q2).
Q.4: Does this software work in the client/server application environment? Can we feed the data of a claim through multiple computers on a LAN environment.
Ans. Yes the application will work in client/server environment. It will need
to be installed on the server as well as each of the client PCs. For using the
application on a LAN, you will need to configure it in accordance with the
instructions on page 13 of the Installation Instruction Manual.
Q.5: Is it possible to take a backup in client / server environment on client
side?
Ans. Yes is possible on either the client or the server.
Q.6: In client/server environment, we can not see the report on the client PCs. What should we do?
Ans: In client/server environment, the reports can be seen on and printed from the server.
Q7: If my shipping bill was filed at the end of one month, and the MR. Number
was issued in the next month, the application does not allow me to mention the
tax period relating to the MR date. What do I do?
Ans: The new version of the application (RCPS 3.1) allows you to feed the tax
period in accordance with the MR Date in such cases.
Q8: If I have a number of invoices from the same supplier, I have to keep
entering all his particulars (ST Reg. No., Name, Address) again and again. How
can I speed up data entry?
Ans: The new version of the software (RCPS 3.1) will maintain these values of
the previous data entry operation as default values for the next operation.
Hence, you can enter all the invoices of one supplier sequentially, and speed up
data entry.
Q9: The description/ PCT of some of my goods is not available in the drop
down lists of the invoice/B.E/S.B entry forms. I have to write full description
of the item each time, moreover the system assigns it Code of ‘9999’ in stead of
its actual code. Is it all right?
Ans: Yes, there is nothing to worry about. The system has been programmed with a selected list of items, and the items for which you hold the invoice may be missing there from. However, if you have the correct PCT code and correct description of an item that you use frequently, you may consider adding it to the data base. You will need MS Access software in order to do this. Moreover, this is an advanced option, and may be used by computer professionals alone.
You may open the database file ‘Invoicebill.mdb’, select the file marked ‘pct’
for the Sales Tax invoice related items or the file marked ‘PCTC’ item for
import/export related items. Open the selected file which will show a list of
items and their codes. Scroll down to the bottom of the file. In the blank field
available, add the item description and its code. Save the entry. Now the new
item and its code will be available for entry through the drop down list.
Q10: The system does not show the unit of measurement of some of goods/services that I have purchased. What do I do?
Ans: The new version (RCPS Version 3.1) supports another category ‘others’ which
can be used in such cases. Moreover, you may directly enhance your existing
system by using the method described above (Q9). The relevant data files are
available inside ‘Invoicebill.mdb’ and are called ‘uom’ (for invoice-related
data) and ‘Billuom’ (for customs related data). Being an advanced option, this
operation may be performed by trained computer professional only.
Q11: I am already submitting inventory/ stock statement to the refund office on a format different from the one prescribed in the software. Do I need to change that format too?
Ans. The documents/ statements being submitted to the collectorate shall continue as such. However, some selected fields of the stock statements are required to be entered in the soft copy. Please also note that the stock statement in the soft copy is limited to the raw material. The statement of finished goods etc. is not required to be given in the soft copy.
Q12: There is no area in which I can show the goods-in-process or finished goods etc. Therefore my stock statement does not balance out. What do I do?
Ans. The raw material used in the preparation of goods or having been issued for the purpose shall be shown in the closing stock unless it has been disposed off (i.e. either sold or wasted). The statement deals with raw materials only, and the information relating thereto is required to be entered into the soft copy.
Q.13: While making the softcopy, my system takes the backup but does not show
any data. What should I do?
Ans. It is due to your system date format. You need to change both your
system dates (short date, long date) in the format of “dd/mm/yyyy”.
Q.14: Can we use this software for feeding and maintaining the refund data of multiple claimants on the same computer?
Ans: The system has been designed for a single claimant at a time. However, it can be used for multiple claimants. The procedure for doing this is given in the Installation Instruction Manual (‘how to install’) on pages No.14-18.
For obtaining online help, please contact
‘rcps@pral.com.pk’